Warranty & Installation
Every OpenTouch lock is backed locally in Singapore — because the product is the lock, but what you're really buying is peace of mind.
Local warranty
Your lock is covered by a manufacturer warranty, supported by our Singapore-based team. If something goes wrong within the warranty period, we'll repair or replace it. Warranty length and coverage details to be confirmed per model before go-live.
Certified installation
Optional installation by trained technicians who fit and set up your lock properly on your wooden door or gate. Tell us at checkout or contact us to arrange a time.
After-sales support
A real person in Singapore who'll show up. Reach us at [email protected].